Terms of Service
Last Updated: July 1, 2025
Welcome to [Your Website Name]! These Terms of Service (“Terms”) govern your access to and use of the [Your Website Address] website (the “Site”) and the services, products, and content provided therein.
By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all these Terms, you may not access or use the Site.
1. Acceptance of Terms
By accessing and using the Site, you affirm that you are at least 18 years old or the legal age of majority in your jurisdiction, and capable of entering into a binding agreement.
2. Services Provided
[Your Website Name] acts as a platform to facilitate the booking of tours and related services in Marrakech, Morocco. We may offer direct bookings or act as an intermediary for local tour operators. Our services include:
- Displaying information about various tours and activities.
- Processing tour bookings and payments.
- Providing customer support related to bookings.
3. Tour Bookings and Payments
- Accuracy of Information: When making a booking, you agree to provide accurate and complete information, including participant details, contact information, and payment details.
- Pricing: All prices are quoted in [Specify Currency, e.g., Moroccan Dirhams (MAD) or USD] and are subject to change without prior notice until a booking is confirmed.
- Payment: Full payment is typically required at the time of booking unless otherwise stated. We use secure third-party payment processors. We do not store your credit card details on our servers.
- Confirmation: Your booking is confirmed only when you receive a confirmation email from us. Please check your spam folder if you don’t receive it promptly.
- Availability: All tours are subject to availability. In the rare event that a booked tour becomes unavailable, we will offer alternative dates, a different tour, or a full refund.
4. Cancellations and Refunds
- Customer Cancellations:
- Cancellations made [e.g., more than 72 hours] before the tour start time may be eligible for a [e.g., full refund minus a processing fee, or 90% refund].
- Cancellations made [e.g., between 24 and 72 hours] before the tour start time may be eligible for a [e.g., 50% refund].
- Cancellations made [e.g., less than 24 hours] before the tour start time, or no-shows, are generally non-refundable.
- Specific tours may have different cancellation policies, which will be clearly stated on the tour’s description page. Please review these carefully before booking.
- Operator Cancellations: In the rare event that a tour operator cancels a tour due to unforeseen circumstances (e.g., extreme weather, political unrest, operator issues), we will endeavor to provide an alternative or a full refund. We are not responsible for any additional costs incurred by you as a result of such cancellations (e.g., flights, accommodation).
- Refund Processing: Refunds, where applicable, will be processed to the original payment method within [e.g., 7-10 business days] after approval.
5. Tour Participation
- Responsibility: You are responsible for ensuring that you and all participants meet the physical and health requirements for the chosen tour. Some tours may have age restrictions or require a certain level of fitness.
- Instructions: You must follow the instructions of the tour guide/operator at all times. Failure to do so may result in your exclusion from the tour without refund.
- Safety: While tour operators strive for safety, you acknowledge that certain activities inherently carry risks. You participate in tours at your own risk.
- Personal Belongings: You are responsible for your personal belongings. We and the tour operators are not liable for loss, damage, or theft of personal items.
6. User Accounts
- Account Creation: You may choose to create an account on our Site. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
- Accuracy of Information: You agree to provide accurate, current, and complete information when creating and updating your account.
- Termination: We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms or for any other reason.
7. Prohibited Uses
You agree not to use the Site for any unlawful purpose or any purpose prohibited by these Terms. This includes, but is not limited to:
- Engaging in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site.
- Attempting to gain unauthorized access to the Site or its systems.
- Using the Site to send unsolicited advertising or spam.
- Introducing viruses or any other malicious code.
- Collecting or harvesting any personally identifiable information from the Site.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, tour descriptions, and software, is the property of [Your Website Name] or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.
9. Disclaimers
- “As Is” Basis: The Site and all services provided are offered on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
- Tour Operator Responsibility: While we endeavor to work with reputable tour operators, we are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such third-party operators or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
- No Guarantee: We do not guarantee that the Site will be error-free, uninterrupted, or free of viruses or other harmful components.
10. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall [Your Website Name], its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (includ1ing negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
Our total liability to you for any and all claims arising out of or relating to these Terms or your use of the Site shall not exceed the amount you paid to us for the tour booking in question.
11. Indemnification
You agree to defend, indemnify, and hold harmless [Your Website Name] and its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, your bookings, your participation in tours, and any use of the Site’s content, services, and products other than as expressly authorized in these Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or the Site shall be exclusively brought in the courts located in Marrakech, Morocco.
13. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
15. Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and [Your Website Name] regarding your use of the Site.
16. Contact Information
If you have any questions about these Terms, please contact us:
By email: contact@toursguidemarrakech.com
By visiting Contact Us page on our website.